Privacy Policy
We respect your privacy and process personal data responsibly.
Last updated: 03 Feb 2026
Information We Collect
Contact information, account credentials, course activity, device data, and cookies for essential functionality and analytics.
- Account and profile: name, email, password (hashed), timezone, language preferences.
- Learning data: enrolled courses, lesson progress, quiz scores, peer feedback, speaking practice recordings (if you opt in).
- Usage data: pages viewed, session events, approximate location (derived from IP), device and browser details.
- Communications: support requests, survey responses, and marketing preferences.
- Cookies and similar technologies for sign-in state, preference storage, analytics, and fraud prevention.
How We Use Information
- Provide and improve courses and support.
- Personalize learning paths and recommendations.
- Detect fraud and ensure platform security.
- Communicate service updates and transactional emails.
- Measure product performance and conduct product research.
Legal Bases (GDPR)
Where applicable, our processing relies on the following legal bases:
- Contract: to deliver the service you request, e.g., providing course content and features.
- Legitimate interests: to improve our platform, prevent abuse, and ensure security.
- Consent: for optional analytics, marketing emails, or audio recordings where required.
- Legal obligation: to comply with applicable law and regulatory requirements.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements.
- Account data: retained while your account is active; anonymized or deleted within 30 days after deletion request, except where law requires longer.
- Learning data: retained to support your learning history; removed with your account on deletion.
- Support communications: typically kept for up to 24 months for quality and compliance.
- Analytics data: aggregated or anonymized as early as feasible.
International Transfers
We may process and store information in countries outside your own. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to protect your data when transferred internationally.
Your Rights
You can request access, correction, deletion, or restriction of processing. You can also object to certain processing activities.
- Access your data and receive a copy.
- Correct inaccurate or incomplete information.
- Delete your data, subject to lawful exceptions.
- Restrict or object to processing, including direct marketing.
- Data portability where technically feasible.
- Withdraw consent at any time for processing based on consent.
Children’s Privacy
Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal data from children without appropriate consent. If you believe a child provided us personal data, contact us to request deletion.
Security
We implement administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit, access controls, and regular monitoring. No method of transmission is 100% secure; we continually improve our safeguards.
How to Exercise Your Rights
Use the data request form on this page, email us, or contact support. We will verify your identity before fulfilling the request and respond within the timeframe required by applicable law.
- Identity verification may include confirming control over your email or account.
- Authorized agents can submit requests with proof of authority and identity of the requestor.
California Privacy Rights (CCPA/CPRA)
California residents can request to know, correct, and delete personal information, and to opt out of the sale or sharing of personal information. We do not sell personal information. You may limit the use of sensitive personal information where applicable.
Changes to This Policy
We may update this policy to reflect changes to our practices or legal requirements. We will post any updates here and adjust the “Last updated” date at the top.
Contact
Email: [email protected] — данные слова.
Phone: +1 (202) 555-0193
Data Controller: Travenia Click LLC, 2510 English Ave, San Francisco, CA 94107, USA